Data Analytics and Statistics Hub

Innovative and Efficient Government

Ensure that 90% of inspections are completed on the scheduled date

110.06% 

FY23 Actual


FY22 Actual
109.6%

Objective Description

Permit holders can schedule requests for building, electrical, plumbing, HVAC, and fire inspections on a specific date by telephone or online. This can be done using the Integrated Voice Response system or accessing the Accela Citizen Access system via their PC. Permit holders are also able to manually call into the Inspection and Enforcement Division if they do not have access to the online tools.

Trend Analysis

The number of inspections that can be scheduled can be manipulated by management to number of inspectors available. Therefore this number is manually assigned on a specific daily, weekly or monthly availability.

Strategies


Source: Accela database

References

Target = 100

Detailed Analysis


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