Data Analytics and Statistics Hub

Thriving and Healthy Residents

Increase the number of MAP contacts with older adults and caregivers by 10% by 2025


FY18 Actual

FY17 Actual

Objective Description

The Maryland Access Point (MAP), within the Office of Aging and Independence, serves to assist older adults, individuals with disabilities, and caregivers with identifying and locating services in the community. MAP most frequently serves people through its telephone line, but also meets with individuals at 50+ Centers and other community locations, and individually if they come into the MAP office. Services are intended to help people remain independent in the community, and prevent unnecessary institutionalization.

Trend Analysis

MAP has a large volume of contacts with older adults and caregivers in our community (note that there are only about 39,000 individuals age 65+ in the entire County). Each individual served is counted every time the individual makes contact through either telephone calls, face-to-face meetings, or service coordination. The number of contacts per year varies and may fluctuate based on outreach events, publicity or other factors beyond MAP's control (weather events, changes in laws or regulations, severity and complexity of needs). The baseline year for target completion is FY 2018.


  • Expand outreach and public information about the program.
  • Coordinate with the Office of Children and Families in outreach efforts to reach the Latino population.

Source: The Office of Aging and Independence

Target = 53,000

Detailed Analysis

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