Increase number of people utilizing the Loan Closet by 15% by 2025
The number of individuals served by the Loan Closet increased dramatically from the first to the second year of operation by 250%. The County took over operation of the Loan Closet as a way to enhance service delivery to County residents. While the Loan Closet has received 100% satisfaction ratings in customer surveys in each of its years of operation, further expansion of the population served is constrained by the number of donations, as well as staffing capacity. The Loan Closet is looking to enhance the number of volunteers, as we well as conduct targeted outreach to expand knowledge of the program among those in greatest need. The baseline year for target completion is FY 2019.
- Increase the number of volunteers.
- Target outreach to low-income communities.
- Partner with Maryland Technology Assistance Program (MD-TAP).
- Partner with non-profits who have similar mission covering the lifespan.
Source: Department of Community Resources and Services