Increase number of people utilizing the Loan Closet by 15% by 2025
Objective Description
Trend Analysis
The Loan Closet continued to expand in FY22, despite limitations imposed by the COVID-19 pandemic. A digital platform for available inventory was implemented. The program, in every year of its existence, has recorded 100% satisfaction rates from customers. Further growth is constrained by staffing capacity, limited returns and donations, and full utilization of digitial platform for referral requests.
Strategies
- Increase the number of volunteers.
- Target outreach to low-income communities.
- Partner with Maryland Technology Assistance Program (MD-TAP).
- Partner with non-profits who have similar mission covering the lifespan.
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Source: Department of Community Resources and Services